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Unravel SaaS FAQ

Privacy

  • What types of data do you collect?

    We only collect metadata and performance data from the data application jobs themselves. Unravel does not have access to the data stored in your data lake or other databases, and that data is not and cannot be shared with Unravel.

  • Does Unravel send data back to my data lake and other databases?

    No, Unravel only collects metadata from jobs and pipelines run against your data lake and other databases as read-only and does not send anything back to you.

  • How much egress is estimated?

    This varies by workload size; we take measures to ensure that overhead is low and is usually under 1%.

  • Where is the account hosted?

    Unravel is hosted on AWS and Google Cloud Platforms (GCP) but can be hosted on other cloud platforms by request.

Security

  • How does Unravel ensure data is secured when sending to Unravel Cloud?

    We use TLS encryption, the same standard used by secure websites, to secure data in transit.

  • What ports do I need to open?

    Known ports - 80 or 443 (if using SSL).

  • What is the architecture of your product?

    Refer to our documentation here.

Installation

  • What other ways can I try Unravel?

    Unravel supports AWS, Microsoft Azure, Google Cloud as SaaS and also as a direct download for your on-premises environment.

  • Where can I get access to the installation guides and user guides?

    All of our documentation is available at https://docs.unraveldata.com

Features

  • Is there someone I can speak to for support?

    Feel free to reach out to or your dedicated assistant for your new account.

  • Can I connect multiple platforms to Unravel as part of the new account?

    Yes, access to multiple platforms from your account is available upon request. Get in touch with the dedicated assistant for your account or email us .

  • What happens after my new account is created?

    You will receive a verification email to confirm your email address, followed by a welcome email and login credentials.

  • Can I install Unravel within my environment instead of SaaS?

    Yes, Unravel provides both options.

  • Can I get Unravel from the Azure, AWS, or Google marketplace?

    Yes. See Marketplace documentation. Here are the respective links:

  • I have more questions; how can I get in touch with you?

    Live chat with us here.

    Email us:

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